Residence Inn Coralville

Residence Inn worked well for my short stay. There was a problem between the hotel and ******* at check-in which took half an hour & 3 phone calls to resolve. Megan Beckett was patient and professional in working through the problem. First morning, there was no breakfast due to appliance problems we were told. It was repaired & breakfast was available and had good food during the rest of my stay. Room was clean and quiet. Recommended.

Unfortunately the property is run down, and the walls very thin. Had to listen to some guy snoring in the next room all night.

We use ******* so that after a long day of driving checking is is simple. Not so here . The person at the front desk had no idea how to check us into the room. We were the only person he was helping and it took more than 35 minutes. The entire timing was calling other people asking them to help him because he didn’t know how to do it . I actually felt bad for him because he could see he was visibly stressed. He was put in a position that he was not properly trained for , finally someone showed up and checked us in with a frustrated additude . The room was fine but the door lock would not lock unless fumble with. Unsafe! Then in the morning there was no water I called down to reception to find out what was going on and I said something was leaking. OK I said I will wait but 30 minutes later then 40 minutes later then 50 minutes later still no water. What we needed to do was purchase bottled water to brush our teeth and wash our face before trying to get back on the road, no apologies were. made .

Once they found my reservation, everything was good. Staff polite & helpful. Room was nice & clean ..nicer than i thought!

Stayed here for the pool and hot tub for the kids but was upsetting to find out the hot tub was down. Room could have been cleaner but over all not bad.

Would not have booked if I knew the pool/hot tub was closed. Will know not to in the future. Breakfast was average. Parking lot was not cleared of snow very well.

We specifically picked a hotel that had a hot tub. There were several other hotels in the area that were much cheaper, but we really wanted the hot tub due to my wife's back problems. We get there and it is not working and the entire pool area was closed. Then at breakfast they had waffles but no syrup. I mean some one could have gone down the street to Hy-Vee or Walmart and got something to help make due. Lastly we were trying to check out and we could hear employees on speaker phone chatting with someone while we waited to be helped. We said hello a few times but it was 5 minutes before anyone actually came out from the back room.

Great room and staff. The only issue was how old and stained the bathtub was. It was fine to use but not ideal. Otherwise, it was a great stay.

Very friendly workers! Will definitely stay again! Only thing we would complain about is there was no hot :(